Customer Reviews:
 Acumen stands behind their product with great customer care November 30, 2008
I oredered an acumen heart rate monitor after having one for over fifteen years. The one I had didn't break it literally wore out so I figured it was time to get a new one. I ordered through Amazon and it came from Heart Rate Monitors USA. When it arrived it was dead, I tried everything to wake it up with no success. So, I called Heart Rate Monitors USA and they said to call Acumen directly since it was new and DOA. I called Acumen and spoke with the best customer care representative ever ( if you ever call Acumen's customer service dept. you better hope that Ingrid answers the phone ). She sent me a brand new replacement and it works perfectly. She also covered shipping and returning charges. I'm very happy with my acumen heart rate monitor and the customer service I recieved. If you are looking for a very acurate HRM I would definitely recommend this one. It's amazing how inacurate the HRMs on the machines are, be careful...according to my Acumen HRM I am only burning half the calories indicated by the Eliptical and Treadmill in my gym. So don't be fooled into thinking you've burned 600 calories after 45 minutes on the treadmill you've only burned 300 calories.
 My review May 29, 2008
I am satisfied with this vendor. The only drawback was I had ordered the heart monitor with a blue face, it came with a black face. Item packaged well,works great and delivery was extra fast. Would order again from this vendor.
 Doesn't work and warranty service is $7.50 January 13, 2007
2 out of 2 found this review helpful
Got this as a present for my wife. It stops reading the heart rate in the middle of the workout. No resets help. We're sending it back on the one-year warranty and you have to send in $7.50 with it in addition to the postage to get it there. Disappointing. Hope it will work when it returns.
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